OZEN website and store return policy, Update Date 01/02/2021:
Sama Projects for General Investments LLC, the owner of the registered trademark (OZEN), we welcome you.
All products at OZEN are brand new and never second-hand. Moreover, we at OZEN inspect the products before sending them to you to ensure that they are completely intact and free of defects. We also pack the products in a suitable way to ensure that they are not damaged during shipment. But, desiring to satisfy our valued customers, all purchases on our website are can be returned or exchanged within 5 days from the date they arrive at you, and this applies only to products that have manufacturing defects.
Terms of refund and exchange:
- If the products to be returned or exchanged were not used or damaged by the customer. And to be placed in its original envelope. And the barcode labels were not damaged or removed from the products. Products used or damaged by the customer or whose barcode labels have been tampered with or the labels have been removed from the products will not be received as returned products.
- The customer bears the charges for re-shipping the products to be changed or replaced (products with manufacturing defects OZEN bears the cost of shipping).
- OZEN will issue a coupon for the value of the returned purchases so that the customer can use the coupon to purchase from our store at any time, or the customer can request a refund or what remained of it, in the event that the shipping or transfer fees are deducted, depending on the payment method used by the customer, and the refund process may take up to 30 working days.
- OZEN has the right to change the policies and conditions at any time without prior notice.
- The original shipping fees and cash on delivery are non-refundable unless there is a manufacturing defect in the product.
- If you want to return or exchange a product, you only need to contact customer service during official working hours on 0096896709091 Or by WhatsApp on the same number or you can Click Here to get to WhatsApp directly, or by email: orders@ozen1.com.
Important information:
For information about returns and exchanges please Click Here to visit the FAQ page.