Terms and Conditions

Terms and Conditions for using OZEN's website and store, update date 02/01/2021:

Welcome to the website and store (OZEN), wherever the word “we” or “store” or “the site” is mentioned, means Sama Projects for General Investments Co. LLC, which is the owner of the OZEN trademark.

Dear guest, by visiting OZEN’s website, you guarantee your acceptance of the current terms and conditions. If you do not agree to them, you should not use this site. The site reserves the right to change, amend, add, or remove parts of the terms of use and provisions at any time. The changes become effective when they are posted on the website without prior notice. Please review the Terms of Use and Conditions regularly to keep abreast of all updates. Your continued use of the site constitutes your full acceptance of all changes that are made to the terms of use and terms.

1. Eligibility for membership:

  • The site is not available to persons whose membership has been suspended or withdrawn by OZEN.
  • If you are registered as a commercial entity, you acknowledge that you have the authority to bind this entity to the User Agreement and that you and the business entity comply with all laws In force relating to the regulation of the sale process over the Internet.
  • No person or commercial entity may register as a member of the site more than once.

2. Your account and registration obligations:

The registration process for OZEN users requires you to:

  • You agree to these terms and conditions.
  • Provide contact information and specify details.
  • Agree to accept responsibility for all activities that occur under your account or password.
  • You are responsible for maintaining the confidentiality of, restricting access to and use of, account and password, and accepting responsibility for all activities that occur under the account. And password.
  • In no case will OZEN be liable for any indirect or consequential direct or consequential loss or loss of profits, goodwill or damages of any kind resulting from disclosure of the username and / or private password.
  • You agree to pay OZEN for any unauthorized or unlawful use of your account by you or by anyone who can access the website or services or otherwise using your username and password. Whether or not he has permission to access this site.
  • OZEN reserves the right to refuse or cancel any person’s registration of this site, remove anyone from this site and prevent anyone from using this site, if the data or information is The user provided to OZEN is incorrect, inaccurate, and restricts or terminates the user’s access to the website or use of the website at any time without notice.

3. Purchases:

• Order processing

  • At OZEN’s discretion, you may choose to process or cancel your request in certain circumstances. This may happen, for example, when the product you wish to purchase is out of stock or is inadvertently priced incorrectly, or we suspect the order is fraudulent, or in other circumstances at OZEN’s discretion. OZEN also has the right, in its own discretion, to take steps to verify your identity to process your request. OZEN will either not charge you or refund applications that it did not process or cancel.

• Return Policy

  • We at OZEN accept returns on specific merchandise on a case by case basis. OZEN return policy, it may change from time to time. For more information please visit the Return Policy page.

• Product Description

  • We try to provide an accurate description of the products on the website. However, OZEN does not guarantee that descriptions are accurate, complete, reliable, or error-free. If the product featured on the OZEN website is not as described, your only solution is to return this product, as specified in our return policy.

• Product Pricing

  • OZEN strives to provide accurate information regarding the pricing of products and services available on the site. However, we cannot be insured against pricing errors. OZEN reserves the right, at its discretion, to process or cancel any orders placed for a product or service that have been incorrectly posted on the website as a result of a price error. If this happens, OZEN will notify you by e-mail. In addition, OZEN reserves the right, at its discretion, to correct any errors in the prices of the products.
  • All prices shown on the product page do not include VAT and VAT or any other tax fees will be added upon order checkout process.

• Product Availability

  • The OZEN website may contain information regarding the availability of goods. This information can be used to estimate the likelihood that a product will be shipped immediately after placing your order. Unfortunately, OZEN cannot guarantee that any of the products listed as actually available will be shipped immediately, as the stock may change significantly from day to day. In rare cases, a product may be available when customers place the order and then sold within the time OZEN store tries to process that order. It definitely may happen. If it does, OZEN will notify you by e-mail.

• Shipping and Taxes

  • Shipping charges and tax fees will be calculated based on the country and delivery method upon order checkout process.

4. Fees and services:

  • All payments for the goods on the website may be made online or partially via the internet through our payment services available at OZEN credit cards or other payment methods, which OZEN may make available on the website from time to time.
  • OZEN’s liability ends the moment you purchase your purchase. In the event of trading or returning any purchases, you must contact our customer service via the means of communication available on the site.
  • Cash on delivery service is only available within the borders of the state of Muscat only.

5. Terms of use for the OZEN website and webstore:

• License and site entry

All content available through this website (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, icons and software, as well as the selection and arrangement thereof) are the exclusive property of OZEN , Licensors or content providers, are protected by copyrights, trademarks and other applicable Omani and foreign laws. We at OZEN grant you a limited license to access this website and make personal use of it. OZEN or its licensors or content providers retain full and complete ownership of the content available on the website, including all intellectual property rights associated with them, and provide such content to you under license revocable at any time in accordance with OZEN alone.

• Disclaimer

Your use of this website is at your own risk. The Website is provided on an “as it is” and “as available” basis. We have the right to restrict or terminate your access to the website or any feature or part thereof at any time. OZEN disclaims any guarantees that access to the site will be without interruption or without error, also disclaims any guarantees that this site will be safe, and this site or server that makes this site be available and free of viruses, or that information on the site will be correct, accurate, sufficient and useful, in a timely manner reliable, reliable or complete. If you download any content from this site, you do so at your own discretion and risk. You will be the only one responsible for any damage to your computer system, device or loss of data that results from downloading any such content. No advice or information obtained from the site shall be a guarantee of any kind.

6. Electronic Communications:

When using the website or sending emails to OZEN, you are in contact with OZEN electronically. You agree to receive any communications electronically related to your use of this website. OZEN shall contact you by e-mail or any other means of communication available on the site or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that these communications be considered in writing.

7. Buyer Protection:

  • If the buyer has purchased a product and never received it or received a product that does not match the products specified in his order, the buyer should not receive or accept the package and then inform OZEN within 48 hours of receiving (or not receiving) the relevant product. And OZEN will investigate the matter.
  • Buyers should double check their purchase before receiving it to make sure it is in perfect condition and matches their request.
  • All purchases will be shipped and delivered by reputable shipping companies Within 2-8 days within the Sultanate of Oman and it may take longer when shipping outside the Sultanate of Oman, which varies from country to country. You can track your shipment via the shipping company’s website.

8. Full agreement:

Terms of use and service constitute the entire agreement between you and OZEN regarding specific issues in this document, and all previous agreements, letters, proposals, discussions and other documents related to matters herein are replaced and incorporated into the terms of use and service.

9. Privacy Policy:

A copy of the Privacy Policy that applies to the collection, use, disclosure and other processing of personal information by OZEN on the privacy policy page. You agree to any personal information that we may obtain about you (either through the website, by e-mail, phone, or any other means) that is collected, stored and otherwise processed in accordance with the terms of the privacy policy. OZEN may update the Privacy Policy from time to time, at OZEN’s discretion, and we place the update date at the top of the page.

10. General information:

If any clause in this user agreement is invalid, canceled, or for any reason it is no longer in force, such clause does not nullify the validity of the remaining clauses in the agreement. This agreement (which is amended from time to time according to its terms) sets out all the outlines of understanding and agreement between you and OZEN.

No person, who is not a party to this User Agreement, has no right to impose any terms or conditions in it.

11. Governing Law and Legislation:

This agreement is subject to the laws in force in the Sultanate of Oman, and it is totally and completely subject to the legislation in force in the courts in the Sultanate of Oman. This paragraph found an alternative to be resorted to in the event that this user agreement expires or is canceled for any reason. Whatever is not mention in article, it shall submit to the laws in force within the Sultanate of Oman.

12. Coupons Policy:

If the coupon code is expired, then this means that the offer has been finished and that this code is not applicable. National Day offers are not applicable with any other offers.

13. Account Deletion:

If you wish to delete your account from the OZEN Store, please send a request via e-mail to: accounts@ozen1.com and a message will be sent to your e-mail containing a link to confirm the deletion of the account, or you can send a request for deletion with a WhatsApp message.

Information